Quality

Ensuring the quality of our project delivery is of paramount importance to Douglas OHI. In order to ensure our customer quality expectations are exceeded, our integrated management system is designed to ensure we both understand our customers core needs and processes associated with the delivery of our quality products and services exceed the requirements of the various core ISO and other relevant certifications.

We continuously monitor the effectiveness of our quality processes and procedures via customer satisfaction feedback, robust KPI’s and departmental audits.