Quality is the responsibility of all employees and must be intrinsic in the products and services that we provide. Douglas OHI strives to continually improve products, processes, and the quality management system establishing, monitoring, reviewing and action upon quality objectives. We are committed to continuous improvement by employee education / training, reducing defects, reducing variation, and controlling our entire processes with measurable results.

Customers are critical to our success in driving continuous improvement. We welcome all feedback from customers in order to achieve or mutual objectives and profitable growth over time.

We acknowledge that our suppliers are an integral part of meeting our customer needs and expectations. Only though a continually improving customer relationship can we expect to maintain the success that we have experienced.